FAQs
Frequently Asked Questions
General
After every change, SAVE!!!!
How Long Do Your Plants Last?
Our plant Collection varies from annual, bi annual to perennial plants. So all our plants last as per their life span as long as they are given the right care regarding their growing conditions
How Do I Care For My Plants?
Each plant has it’s own maintenance and care tips. One should know if it’s and outdoor or indoor plant while making a purchase. We have attached maintenance and care tips for each plant posted on our website to guide you through. Also you can reach out to our customer care lines +25675310788 / +256777014020 or email us on info@mauaandmore.com for more assistance and advise
Where Are Your Plants From?
Maua And More grows most of it’s own plants. However we also search for and collect plant species from all over Uganda and beyond in order to have a vast plant collection that meets our clients demands. Additionally, we ensure that the supply chain is handled with the utmost care and with the best practices known to the Horticultural industry.
Shopping
How Do I Make A Purchase Online?
We have made it easy, quick and safe to find the perfect gift
- Select an item and delivery date
- Fill in confidential recipient details and any personalized message
- Schedule the fast delivery
- Complete the secure payment
Do I Need To Put The Sender’s Name?
We will require your details in case we cannot get a hold of the recipient and require additional instructions. Registering on the website is optional for placing an order.
Will My Personal Information Be Shared?
Your privacy is important to us! Any personal information you provide when you sign up or buy our products will not be shared.
What Are Gift Vouchers?
Want to gift a loved one with one of our products but you are not sure of what exactly to gift them?
We have our own gift voucher cards that are used as a form of payment to make purchases of our products at our stores. The vouchers are of various amounts of money therefore the client buys basing on how much they would want to spend. The purpose of the gift voucher card is that it enables the recipient to buy whatever they like from our stores and this freedom allows them to buy what they truly need, and it give them the satisfaction of having been gifted well.
Note that there is no cash alternative for the gift vouchers
Service
What Are Your Business Hours?
The physical stores opening hours are 8am to 6pm for week days, 9am-6pm on Saturdays and 10am-6pm for Sundays.
Do You Do Deliveries?
Maua & More delivers all over Uganda and the client covers the transport cost. Deliveries are done using motorcycles, cars and trucks depending how many, bulky or delicate the order is.
We deliver the non plant products such as flowerpots, stands etc to other countries . Plants have restrictions beyond borders and the recipient needs a plant import permit.
What If The Products Received Are Damaged?
All products orders at More & More are prepared and cushioned with care. Should you receive an order that is not to your satisfaction, please contact our customer service team immediately. You can email us at info@mauaandmore.com or call +256753105788 | +256777014020
How Do I Get In Touch With You?
You can email us at info@mauaandmore.com or call +256753105788 | +256777014020
Delivery
Can I Ask For A Specific Delivery Date And Time?
Of course! Select the available delivery date from the calendar. For the delivery time, please request it within the Delivery Instructions on the checkout page.
Minimum Order For Delivery
We have no minimum order for delivery
Free Delivery?
The client covers the transport cost. Deliveries are done using motorcycles, cars and trucks depending how many, bulky or delicate the order is.
We deliver the non plant products such as flowerpots, stands etc to other countries . Plants have restrictions beyond borders and the recipient needs a plant import permit.
Same-Day Delivery
Why should happiness wait? Any order before 5:00pm will be delivered the same day! Orders beyond that time are scheduled for the following day to avoid challenges that may arise with late evening deliveries between our delivery team and the recipients
Next-Day Delivery
We do next day deliveries. The client can pay earlier or in advance for a product and schedule for when they would want it delivered
Will You Call The Recipient Before Delivery?
Yes, we call the recipient before the delivery person or team sets off from our stores
Payment
What Payment Types Do You Accept?
We only accept secure payment options such as Visa, MasterCard, mobile money services, and Cash On Delivery.
Is It Safe To Pay Online?
Definitely! We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a key or lock icon at the bottom of your browser window.
What Will Appear On My Credit Card Statement?
The descriptor for the purchase transaction on your credit card statement will be “Maua And More”
I Made A Mistake – How Do I Get A Refund?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund with in 5 working days from the day the refund is requested .
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mauaandmore.com
Returns & Refunds
Please refer to our Returns & Refunds policy.